Refund policy

Because Zorrazo pieces are limited editions, please read carefully.

1. Returns

• We do not accept returns for change of mind.

• Damaged or defective items must be reported within 7 days of delivery (with photos).

2. Exchanges

• Apparel size exchanges may be accepted if stock is available. Customer bears return shipping via Shiprocket.

3. Refunds

• Approved refunds (for defects or non-availability) will be processed within 7–10 business days through Shiprocket’s payment system to the original payment method.

4. International Orders

• Customs duties and import taxes are the responsibility of the buyer.

• We are not liable for delays caused by customs clearance.